If resetting the PDA doesn't work, what should you do?

If resetting the PDA does not resolve the issue, the recommended course of action is to contact the service desk. This approach is effective because the service desk is staffed with trained professionals who can provide technical support and troubleshooting assistance. They have access to resources and knowledge that can help identify the problem more thoroughly than general attempts at remediation, such as restarting the device multiple times or waiting for the issue to resolve itself. Additionally, if the issue requires specialized attention or repair, the service desk can facilitate those steps, ensuring that the problem gets addressed in a timely manner.

Using another device immediately might disrupt workflows and may not address the underlying issue, while waiting to see if the problem resolves on its own can lead to further complications or delays. Thus, reaching out to the service desk is the most proactive and efficient solution.